1. Do you accept orders placed outside of the U.S.?
We sure do! We proudly ship worldwide, and shipping is completely free of charge.

2. Can I change my address/order? 
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

3. When and where can i begin tracking my orders?
We will send you an email about your tracking number once your cuties are shipped. You can go to Track Order Page and enter your tracking number there for more information.

4. What if my order lost in transit?
Rest assure, all our orders are protected by our LuckInu Order Insurance. If your order does not arrive to you or gets lost in transit, we can certainly issue a full refund for your purchase, resend the item to you, or issue you a store credit.

5. What is this stores return and exchange policy?
7-Days Return for No Reason & 120-Days Quality Warranty.

Have a question?
E-mail us at  contact@luckinu.com